Please read these terms and conditions carefully before placing an order.

  • Please ensure that you have a safe spot where the courier can leave your package. We will not be liable for packages that are left unattended. If you would like to arrange a signature courier, please contact us.

  • Please ensure that you return your prepaid return package to your nearest NZ Counter the following business day after your event. Your return parcel must be handed over to the counter so it can be scanned and tracked (not dropped in a parcel drop box). If you fail to do this, you will be incur a late fee of $30 and an additional $30 each day until you retain the item.

  • You are expected to treat the garment with care as you would your own. If the garment is returned with excessive stain marks, you may be charged an extra cleaning fee. If the garment is damaged, we will repair the garment at your expense. If the garment is damaged or stained beyond repair, you will be charged the full RRP cost of the garment. Garments are not to be cleaned by the hirer.

  • You are able to wear the garment for your chosen wear date. The garment is a single use, and you have no further rights to the garment at the expiry of the rental agreement.