FREQUENTLY ASKED QUESTIONS
Do you do try ons/postal try ons? Yes we do postal try ons, please refer to our try ons tab here: https://www.whitewardrobe.co.nz/products/postal-try-on
We are not currently offering in store try ons.
What if my rental doesn’t fit? If your rental arrives and it doesn't fit you, we will provide you with a store credit (minus the shipping cost). Your rental must be returned to NZ Post within 24 hours of receiving it to be eligible for store credit. Your rental must be in unworn condition, we will check for any signs of wear.
When will I receive my order? We aim to have your order with you 1-4 days before your chosen wear date.
Is it too late to place an order for this weekend? If you have left your outfit until the last minute, email us and we can see what we can do. We can organise Saturday couriers and late pick ups.
When I book a rental, what date do I select? Select the date you will be wearing the garment. Your return date will be based on this.
How much is postage? Postage is $10. This includes a tracked overnight courier to you, and a prepaid return bag to return your rental to us.
Do I need to dry clean my rental? No! All dry cleaning costs are included in our hire fee.